This privacy policy sets out how Sanna's Cakes uses and protects any information that you give Sanna's Cakes when you use this website or our services.

Sanna's Cakes is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement.

​Sanna's Cakes may change this policy from time to time by updating this page.  You should check this page to ensure that you are happy with any changes.  This policy is effective from 25 May 2018 pursuant to The General Data Protection Regulation.

What we collect

We may collect the following information:

• Name

• Contact information including email address and telephone number

• Event information including date and location

• Photographs if these are necessary for a cake design

​What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:​

• Internal record keeping

• To respond to your enquiry and fulfil your enquiry or order

We will not provide your personal information to any other party unless you specifically instruct us to do so, or we are required by law to do so. We do not send marketing emails. We do not use postal marketing.

​Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

​How we store your personal information

We store your personal information in password-protected electronic format and/or in printed format within secure storage on our premises, in particular:

• Quotations/Invoices and Cake Order Agreements (which include your name, contact and event information) are stored in printed format.

• Ingredients, Allergens & Non-edible Items documents (which include your name and event information) are stored in printed format.  This document is provided to your venue on your event date in order to comply with Food Standards Agency regulations.

• Email communications are stored electronically.

​How long we store your personal information for

In order to fulfil our service to you, in the event of matters arising out of the service we provide and to comply with certain regulations we store your personal information for various periods of time, in particular:

• Quotations/Invoices and Cake Order Agreements are stored for at least 5 years after the 31 January submission deadline of the relevant tax year in accordance with HMRC requirements

You have the right to ask to see all the data we keep on you by emailing contact@sannascakes.co.uk.  We will provide this information as soon as possible and aim to do so within 21 days.

You have the right to request that all your data be deleted though, as aforementioned, we do need to store Quotations/Invoices and Cake Order Agreements for at least 5 years after the 31 January submission deadline of the relevant tax year.

How we destroy your personal information

We are committed to ensuring that your information is disposed of securely, as such, personal information in printed format is shredded and electronic files and information are deleted from our computer systems.

If you have any complaints regarding how we handle your data please email contact@sannascakes.co;uk.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Definitions

The “Seller” is defined as Sann'as Cakes. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in the invoice.

General

These terms and conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from Sanna's Cakes you agree to be legally bound by these Terms and Conditions (“Conditions”) and accept that these Conditions may be modified or amended and posted on this website from time to time.

Payment and deposit

For wedding cakes, we require a £100 non-refundable deposit to confirm an order and hold the date. The remaining balance is due 4 weeks before the delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than 4 weeks in advance of the delivery/collection date must be paid in full. The final balance specified on the invoice must be paid by the Buyer 4 weeks before the delivery date. Payment can be made earlier if you wish. Failure to complete payment 4 weeks before the delivery date may result in your order being cancelled. By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.

For all other celebration cakes, a minimum 20% deposit is required to secure your booking and we require full payment 7 days before collection. By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.

Refunds and cancellations

For wedding cakes, deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 4 weeks in advance of the delivery date are non-refundable. We cannot refund the cost of any orders cancelled with less than 4 week’s notice. Orders paid in full and cancelled with more than 4 weeks notice will receive a full refund, less the £100 deposit and any bespoke items made or purchased.    In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you.

For all other celebration cakes, full payments are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you.

Price quotations

All price quotations, written or verbal, are valid for 30 days from the date of quotation.

Alterations

If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 4 weeks before completion may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.

Cake stand hire

We offer cake stand hire. A security deposit is required one month in advance. We have a selection of stands and will provide the stand best suited to the cake, subject to availability. It is the Buyer’s responsibility to return the cake stand/s after hire to our address within 3 days (on a working day). The deposit will not be refunded in the event that the stand/s is/are damaged, or returned after 3 days. We are not liable for any damages that occur to the cake stand before we receive it back. Once the stand is returned within the given timeframe and we are satisfied that it is not damaged we will issue a refund to the Buyer.

Damages

In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 24 hours and send photographic evidence of the damage if you wish to claim a refund or replacement. The Seller will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for cakes that are damaged after they have been delivered to the agreed location or collected/transported by the Buyer. For cakes delivered to venues, the Seller requires a signed delivery note by the person in charge to say that the cake has arrived and that it arrived in perfect condition. Damages after this point are not Sannas Cakes responsibility. All wedding cakes are fragile and require care and attention when handling, storing, and displaying. Please pay careful attention to our storage and transportation (where relevant) instructions that will be provided with the cake. Where samples of the Goods are shown to the Buyer, the Buyer hereby accepts that they consider such samples to be representative of the Goods. Any description applied to the Goods is only given by way of identification and does not constitute a sale by description. Any image provided as part of the description of similar goods is given for illustrative purposes only. Given the nature of the goods, minor variations of colour and design may apply.

Allergies and special dietary requirements

Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products are not suitable for those with allergies as our kitchen handles milk, eggs, sulphites, soya, wheat, gluten and nuts.

Delivery and collection

We cannot be held liable for any damages to the cake or products we have delivered once we have delivered or delivered and set up the cake at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note (we will deliver with a delivery note). If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully and use non-slip matting. We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.

After delivery

Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to Goods. Please also ensure goods are places away from a heat source. Ambient temperature should not exceed 20 degrees Celsius.  Please note, we do not provide cake tables, tablecloths or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided. Our cakes are best enjoyed within 3 days. This is advisory only. Please note, once cakes have been cut into the shelf life will be reduced.

Non-edible ingredients and decorations

Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes, wires in some sugar flowers or fresh flowers. These will be detailed on the Delivery Note and must be removed before serving or eating.

Complaints

If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.

Photography & Social Media

On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.  Most cakes will be shared on social media a reasonable amount of time after the recipient has received the cake.  If you do not wish to have your cake shared on social media, please write to contact@sannascakes.co.uk